Harshveen’s Product Playbook
Harshveen is a UX Specialist at Nielsen Norman Group, & UX Manager at AFH, Boston.
About
With a master's in information systems and 8+ years in the product industry, Harshveen practices systems-level UX, designing for humans and structuring token-driven design systems.His recent work includes reworking the benefits shopping experience on BENEFEDS.gov and simplifying the subscription management processes for Eulerity, NYC. In his career so far, he has contributed to user onboarding systems, design tokens, and accessibility-first UX. He has also successfully mentored 6+ UX professionals in their career transformation through ADPList and UXPA Boston.
Education, Licenses & Certifications
Master’s, Information SystemsCollege of Engineering, Northeastern University
Persuasive and Emotional DesignNN/Group
Introduction to Model Context ProtocolAnthropic
Accessibility for ICT Government ExecutivesSection508.gov
Enterprise Design Thinking PractitionerIBM
Exploring AI Workflows within Figma DesignLinkedIn
Foundations of UX, Introduction to AIGoogle
Innovation Through Design: Think, Make, Break, RepeatDiscipline of International Business, The University of Sydney Business School
Design Tokens: Powering your Design SystemInteraction Design Foundation
✨ Key Highlights
Partnered with Lauren Mecca from Tech-ish to deliver an interactive AI experience, focusing on AI’s role in decision-making.
BOSTON TECH WEEK, 2026
Partnered with Meg Stone from IMPACT Boston to lead the digital transformation of their self-defense platform, focusing on end-to-end UX strategy and the design system architecture that powered it.
IMPACT BOSTON, 2026
Attended Boston UXPA Fair 2025 as a UX mentor, held at Massachusetts College of Art and Design. Spoke about design systems and importance of token setups.
UXPA BOSTON, 2025
Assisted Prof. Shannon Pettiford in researching and writing a paper on operational excellence, using Starbucks as a case study about how good UX impacts a brand’s business value.
Northeastern University, 2024
📄 Case Studies
SYSTEMS THINKING & DESIGN
How I helped account admins at LeadSquared build complex forms44% faster.
Read More
CLAUDE, FIGMA MAKE & Vibe coding
Abstract is a note-taking tool I shipped independently. Designed, developed, and deployed on the internet, using AI-augmented workflows via vibe coding.
Read More
Data-driven Design
Building a fintech product for the 68.7% who struggle with financial decisions.
Read More
PRODUCT DESIGN
How I crafted an ERP system, reducing parts ordering time by 80% at Tekion Corp.
Read More
FIGMA PLUGIN & AI Automation
Built a Figma plugin using Claude Code that reduced design system compliance audit time from 6 hours to 3 minutes.
Read More
UX DESIGN
Researched behavioral patterns of elderly federal employees to fix accessibility challenges on BENEFEDS.gov
Read More
Design System
Built a design system that lets FedPoint ship multiple products from one shared foundation.
Read More
Design System TEMPLATES
Reduced Product to Engineering Handoff by 50% at Eulerity, NYC by introducing a scalable design system component.
Read More
FAQs
Where have I worked and what did I ship?
What does my process look like?
How do I balance user needs and business pressure at the same time?
How do I collaborate with cross-functional teams?
How do I measure whether something I built mattered?
Questions based on articles from CareerFoundry, Nielsen Norman Group, Teal HQ, Sensei AI, and 8 years of real conversations across hiring committees, product crits, and late-stage interviews.
Testimonials
Andrew ZarboUX Lead | FedPoint
Most of all, as someone who has been practicing UX for the better part of 10 years and was technically his senior, he taught me so much that I was not expecting and had never considered, and that in turn has made me such a better designer - and for that I am truly grateful!
James RothTeam Lead | FedPoint
His collaboration skills and positive attitude made him a valued partner across disciplines, and his influence continues to shape our design processes even after his departure.
Margarita ZuluetaLead Product Designer | Eulerity
Kalsi brought key questions and insights that helped the team grow and the work is still is used as a reference to improve our processes today.
Over 5+ recommendations from Brian Frankenfield, Nichole Graham, Shannon Pettitford and others I’ve had the privilege to work with.
Connect to request a recommendation letter.
Harshveen’s Product Playbook
Harshveen’s Product Playbook
Harshveen is a UX Specialist at Nielsen Norman Group, & UX Manager at AFH, Boston.
About
With a master's in information systems and 8+ years in the SaaS product industry, Harshveen practices systems-level UX and token-driven design systems.His recent work includes reworking the benefits shopping experience on BENEFEDS.gov and simplifying the subscription management processes for Eulerity, NYC. In his career so far, he has contributed to user onboarding systems, design tokens, and accessibility-first UX. He has also successfully mentored 6+ UX professionals in their career transformation through ADPList and UXPA Boston.
Education,Licenses & Certifications
Master’s, Information SystemsCollege of Engineering, Northeastern University
Persuasive and Emotional DesignNN/Group
Introduction to Model Context ProtocolAnthropic
Accessibility for ICT Government ExecutivesSection508.gov
Enterprise Design Thinking PractitionerIBM
Exploring AI Workflows within Figma DesignLinkedIn
Foundations of UX, Introduction to AIGoogle
Innovation Through Design: Think, Make, Break, RepeatDiscipline of International Business, The University of Sydney Business School
Design Tokens: Powering your Design SystemInteraction Design Foundation
✨ Key Highlights
Partnered with Lauren Mecca from Tech-ish to deliver an interactive AI experience, focusing on AI’s role in decision-making.
BOSTON TECH WEEK, 2026
Partnered with Meg Stone from IMPACT Boston to lead the digital transformation of their self-defense platform, focusing on end-to-end UX strategy and the design system architecture that powered it.
IMPACT BOSTON, 2026
Attended Boston UXPA Fair 2025 as a UX mentor, held at Massachusetts College of Art and Design. Spoke about design systems and importance of token setups.
UXPA BOSTON, 2025
Assisted Prof. Shannon Pettiford in researching and writing a paper on operational excellence, using Starbucks as a case study about how good UX impacts a brand’s business value.
Northeastern University, 2024
📄 Case Studies
SYSTEMS THINKING & DESIGN
How I helped account admins at LeadSquared build complex forms44% faster.
Read More
CLAUDE, FIGMA MAKE & Vibe coding
Abstract is a note-taking tool I shipped independently. Designed, developed, and deployed on the internet, using AI-augmented workflows via vibe coding.
Read More
Data-driven Design
Building a fintech product for the 68.7% who struggle with financial decisions.
Read More
PRODUCT DESIGN
How I crafted an ERP system, reducing parts ordering time by 80% at Tekion Corp.
Read More
FIGMA PLUGIN & AI Automation
Built a Figma plugin using Claude Code that reduced design system compliance audit time from 6 hours to 3 minutes.
Read More
UX DESIGN
Researched behavioral patterns of elderly federal employees to fix accessibility challenges on BENEFEDS.gov
Read More
Design System
Built a design system that lets FedPoint ship multiple products from one shared foundation.
Read More
Design System TEMPLATES
Reduced Product to Engineering Handoff by 50% at Eulerity, NYC by introducing a scalable design system component.
Read More
FAQs
Where have I worked and what did I ship?
What does my process look like?
How do I balance user needs and business pressure at the same time?
How do I collaborate with cross-functional teams?
How do I measure whether something I built mattered?
Questions based on articles from CareerFoundry, Nielsen Norman Group, Teal HQ, Sensei AI, and 8 years of real conversations across hiring committees, product crits, and late-stage interviews.
Testimonials
Andrew ZarboUX Lead | FedPoint
Most of all, as someone who has been practicing UX for the better part of 10 years and was technically his senior, he taught me so much that I was not expecting and had never considered, and that in turn has made me such a better designer - and for that I am truly grateful!
James RothTeam Lead | FedPoint
His collaboration skills and positive attitude made him a valued partner across disciplines, and his influence continues to shape our design processes even after his departure.
Margarita ZuluetaLead Product Designer | Eulerity
Kalsi brought key questions and insights that helped the team grow and the work is still is used as a reference to improve our processes today.
Over 5+ recommendations from Brian Frankenfield, Nichole Graham, Shannon Pettitford and others I’ve had the privilege to work with.
Connect to request a recommendation letter.
Harshveen’s Product Playbook